Sentinel Clean Solutions LTD ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read it carefully.
1. Who We Are
Sentinel Clean Solutions LTD is a professional cleaning company registered in Scotland, with its registered office at:
Email: hello@sentinelcleansolutions.com
We are the data controller responsible for your personal information under applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
edit_note Information You Provide Directly
When you submit a booking request, contact form, or enquiry, we may collect:
- check_circle Full name and contact details (email address, phone number)
- check_circle Property address for service delivery
- check_circle Service type requested and preferred dates
- check_circle Any special requirements or notes you include in your message
analytics Information Collected Automatically
When you visit our website, we may automatically collect:
- check_circle IP address and browser type
- check_circle Pages visited and time spent on site
- check_circle Referring URLs and device information
3. How We Use Your Information
We use the information we collect for the following purposes:
Booking & Service Delivery
To process and confirm your booking, schedule our specialists, and deliver the cleaning service you requested.
Communication
To respond to your enquiries, send booking confirmations, and notify you of any changes to your appointment.
Service Improvement
To understand how our website is used and improve the quality of our services and online experience.
Legal Compliance
To comply with our legal obligations, resolve disputes, and enforce our agreements.
We will only send you marketing communications if you have opted in to receive them. You may unsubscribe at any time by emailing us or clicking the unsubscribe link in any email.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
-
check_circle
Service providers: We use Web3Forms to process booking form submissions on our behalf. They act as a data processor and are bound by appropriate data protection agreements.
-
check_circle
Legal requirements: We may disclose your information if required to do so by law, court order, or government authority.
-
check_circle
Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction, subject to the same privacy protections.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Booking and contact records are typically retained for up to 6 years to comply with UK tax and contract law. You may request deletion of your data at any time (see Your Rights below), subject to any overriding legal obligation.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure HTTPS transmission, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device. We may use:
- check_circleEssential cookies: Required for the website to function correctly.
- check_circleAnalytics cookies: To understand how visitors use our site (e.g. Google Analytics), helping us improve content and performance.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your data where there is no longer a lawful basis for processing.
Right to Object
Object to processing based on legitimate interests, including direct marketing.
Right to Restrict Processing
Request that we limit how we use your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format where applicable.
To exercise any of these rights, please contact us at hello@sentinelcleansolutions.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Questions About This Policy?
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to get in touch.